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A Board Game Simulation. The simulation teaches critical business and financial literacy skills. Participants run a service company for three years, they are given clear expectations they must meet around key measures such as revenue growth, return on revenue and customer satisfaction. Participants learn the importance of finding ways to optimize margin, customer satisfaction and their most importance resource, their people. Numerous 'real life' variables are introduced to accurately reflect the challenges faced by employees in labour intensive service environments.
The 1% Difference. A key lesson participants take away from this exercise is the profound multiplier effect daily decisions have on productivity and profitability. For example, what if we could charge more because of better service or optimize our resources better. On the other hand, what happens when expenses are not managed properly or revenue drops. In this segment we demonstrate how small changes have a multiplier effect on the bottom line.
Your Customized Applications Exercise. The next step is to transfer the skills and concepts learned earlier in the day to your business. During this ½ day exercise we apply the 1% difference to your organization's financial statements to demonstrate the effect small changes have on your bottom line. Finally, we work through an interactive process to develop realistic, actionable items that will positively impact the productivity and profitability of your operation.
Managing cost, productivity and people while at the same time trying to maximize revenue are key components to success in a service business. PROFIT ADVENTURE™ for Services is a powerful, experiential learning tool that engages employees around the significant drivers to success in your service driven business. We engage the employees in a way that encourages their involvement in your profitability programs, productivity initiatives, and corporate goals for customer satisfaction. We help get employees aligned with management in a common commitment to shareholder growth and return on invested capital.